Help

Troubleshooting

Fixes for the most common problems: the calendar not showing, dates customers can't book, delivery options, product imports, emails and booking limits.

The calendar doesn't show on my product page

• Check the product is in Rental Products and not archived. The widget hides itself on products that aren't imported.
• Check the Rental Widget block is on the template this product uses.
• Check Rental cart protection is switched on under App embeds.
• Remove leftover blocks and embeds from any previous rental app. How

Customers can't choose the dates they want

• Check Blocked days from current date, Same-day cutoff time, buffers and Rentals cannot start on in Delivery settings.
• Check for a weekly booking cut-off, holiday mode or blocked dates.
• Check Max Calendar Days in Rental settings.
• Open the product's Availability calendar to see what's booked or blocked.

The customer picked a different delivery option at checkout

Turn on Enforce the product-page delivery method at checkout in Checkout Delivery Lock.

A new product didn't appear in Rental Products

• Automatic import must be enabled and saved.
• The product type must match exactly, including capitalisation.
• The product must have been created after you enabled the workflow. Import older products with Import Products.

I changed a product in Shopify but the app shows old details

Go to Settings → Data and click Sync Shopify data.

Imported dresses have the wrong bond or cleaning fee

Products keep the settings in place when they were imported. Fix several at once with Bulk edit fees, or edit each product.

Emails aren't sending

In Settings → Notifications, check Enable automatic rental emails and Send customer emails are on, the template is enabled, and a reply-to email is set. Then use Send test.

Bookings are missing after a reset or migration

Use Link Bookings To Existing Shopify Orders or Import Orders in Settings → Data.

The Search by Date block isn't in my theme editor

Search by Date, Request a Dress and Vacation Capsule need the Starter plan or above. See Plans.

Customers see a booking limit message

You've used this month's bookings for your plan. Upgrade to lift the limit.