# Troubleshooting

Fixes for the most common problems: the calendar not showing, dates customers can't book, delivery options, product imports, emails and booking limits.

## The calendar doesn't show on my product page

- Check the product is in **Rental Products** and not archived. The widget hides itself on products that aren't imported.
- Check the **Rental Widget** block is on the template this product uses.
- Check **Rental cart protection** is switched on under **App embeds**.
- Remove leftover blocks and embeds from any previous rental app. [How](https://thedressrentalapp.com/docs/disable-other-apps)

## Customers can't choose the dates they want

- Check **Blocked days from current date**, **Same-day cutoff time**, buffers and **Rentals cannot start on** in [Delivery settings](https://thedressrentalapp.com/docs/delivery).
- Check for a [weekly booking cut-off](https://thedressrentalapp.com/docs/delivery-checkout), [holiday mode](https://thedressrentalapp.com/docs/holiday) or [blocked dates](https://thedressrentalapp.com/docs/block-dates).
- Check **Max Calendar Days** in [Rental settings](https://thedressrentalapp.com/docs/rental).
- Open the product's **Availability calendar** to see what's booked or blocked.

## The customer picked a different delivery option at checkout

Turn on **Enforce the product-page delivery method at checkout** in [Checkout Delivery Lock](https://thedressrentalapp.com/docs/delivery-checkout).

## A new product didn't appear in Rental Products

- Automatic import must be enabled _and saved_.
- The product type must match exactly, including capitalisation.
- The product must have been created after you enabled the workflow. Import older products with [Import Products](https://thedressrentalapp.com/docs/bulk-import).

## I changed a product in Shopify but the app shows old details

Go to **Settings → Data** and click **Sync Shopify data**.

## Imported dresses have the wrong bond or cleaning fee

Products keep the settings in place when they were imported. Fix several at once with [Bulk edit fees](https://thedressrentalapp.com/docs/archive), or edit each product.

## Emails aren't sending

In [Settings → Notifications](https://thedressrentalapp.com/docs/notifications), check **Enable automatic rental emails** and **Send customer emails** are on, the template is enabled, and a reply-to email is set. Then use **Send test**.

## Bookings are missing after a reset or migration

Use **Link Bookings To Existing Shopify Orders** or **Import Orders** in [Settings → Data](https://thedressrentalapp.com/docs/data-tab).

## The Search by Date block isn't in my theme editor

Search by Date, Request a Dress and Vacation Capsule need the Starter plan or above. See [Plans](https://thedressrentalapp.com/docs/plans).

## Customers see a booking limit message

You've used this month's bookings for your plan. [Upgrade](https://thedressrentalapp.com/docs/plans) to lift the limit.

Source: https://thedressrentalapp.com/docs/troubleshooting