# Customer disputes & damage claims

Turn on **Enable customer disputes** in [Settings → Bookings](https://thedressrentalapp.com/docs/booking-settings). Each booking then has a **Customer Disputes** tab.

1. Open the booking and go to **Customer Disputes**.
2. Add a dispute with a title and type: **Late return**, **Missing item**, **Cleaning issue**, **Customer complaint** or **Payment issue**.
3. Describe what happened, set the dispute date and upload **Evidence Photos**.
4. Update the status as it progresses, for example **Waiting on customer**.
5. When it's settled, add **Resolution notes** and a **Resolution date**.

Source: https://thedressrentalapp.com/docs/disputes